Frequently Asked Questions
Q: Do I need a prescription before I order?
A: To order simply fill out the secure medical history questionnaire and one of our partner health network's independent physicians will review your medical information and write you a prescription. Q: Will my order ship today?
A: 99% of orders approved before 2PM EST are shipped same-day. Many times orders submitted after this time also ship out same-day. It is always best to get your order in as early as possible since almost all online pharmacy services have an early afternoon cutoff no matter where you go. Q: What can I do to help assure same-day shipment?
A: PLEASE BE REACHABLE! If there is any missing, incomplete, or incorrect information on your order we will attempt to contact you immediately so that we can correct any errors and still have your medication shipped out same-day. Be sure to ACCURATELY enter your DAYTIME phone number and an email address that you have access to during the day. If there are no issues with your order you will not be contacted, except with our standard email order updates. Q: How does the online consultation work?
A: Online consultations provide a valid means for patients to receive treatment for a number of conditions that, in many circumstances, do not actually require a physical exam. The customer completes an SSL secure online questionnaire for the doctor's review. Once a prescription has been written, the pharmacy promptly fills and ships directly to your doorstep via overnight UPS delivery service. Q: How do I get my tracking number?
A: Your tracking number is always sent automatically via email at the time of shipment. Sometimes a package may not ship until as late as 7PM so always allow wait until after this time of the scheduled date of shipment before contacting customer support. Also be sure to check your junk/bulk mail folder just to be sure the email was not filtered out. If all else fails, contact us and we will send the tracking information right away. Q: What happens when I submit my order?
A: Your confidential order is encrypted and dispatched through a SSL secure order system to a licensed physician who will review the information you have submitted and approve or decline your request. Q: How do you protect my privacy?
A: We are fully dedicated to your privacy and security. We do not send SPAM email, use outbound telemarketing, or sell, rent, or otherwise personal information to any third party for any reason. Our online order system makes use of the latest security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected. Please refer to the current privacy policy in the terms & conditions section of our order page for more information. You will only be contacted when you are eligible for a refill and we will never pressure you to order or have telemarketers call your home. Q: Do you ship out orders the same day ?
A: All orders received before 2 p.m. EST ship the same day and will be delivered the following day. Any orders received after 2p.m. EST time will ship the next day. Q: Do you offer delivery on Saturdays ?
A: We do offer Saturday delivery, as there is a $39.95 charge associated with that service (USPS express). Q: Do you notify customers when it is time to reorder?
A: Yes, we will notify customers when it is time to refill their prescription. Q: How do you ship orders ?
A: We use USPS overnight and express delivery. Q: How much are your shipping charges ?
A: We charge a standard $19.95 for all orders within the 48 continental U.S. states, orders for HI or AK will have a charge of $39.95